Return & Refund Policy

Last updated: January 2026

Overview

At Two Makers Co, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer a 30-day return policy for most items. Please read the following policy carefully to understand your options.

Return Eligibility

Eligible for Return

  • Items in original, unused condition
  • Items with original packaging
  • Returns initiated within 30 days of delivery

Not Eligible for Return

  • Custom or personalized orders
  • Items marked as final sale
  • Items damaged due to misuse
  • Items without original packaging

How to Initiate a Return

1

Contact Us

Email us or use our contact form with your order number and reason for return.

2

Receive Authorization

We'll review your request and provide return authorization and instructions.

3

Ship Your Return

Pack the item securely and ship it using the provided label (if applicable).

4

Receive Refund

Once we receive and inspect the item, we'll process your refund within 5-7 business days.

Refund Information

Refund Method: Refunds will be credited to your original payment method within 5-7 business days after we receive your return.

Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Return Shipping: For standard returns, customers are responsible for return shipping costs. We provide prepaid labels for defective or incorrectly shipped items.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Include photos of the damage and your order number. We'll arrange for a replacement or full refund at no cost to you.

Important: Please keep all packaging materials until your return is processed, as they may be needed for shipping claims.

Exchanges

We currently don't offer direct exchanges. If you'd like a different item, please initiate a return for the original purchase and place a new order for the item you prefer.

Questions?

If you have any questions about our return policy, we're here to help.

Contact Us